Refund policy
Return & Refund Policy
Thank you for shopping at KHSTORE511.
We want you to love your purchase. If you are not fully satisfied, you may request a return under the conditions below:
Eligibility for Returns
• Returns are accepted within 14 days of receiving your order.
• Items must be unused, unworn, and in original packaging.
• Sale items, intimate products, and personal-care items are non-returnable.
Return Process
To request a return, please contact us at:
📩 support@kh511.com
Provide:
• Full name
• Order number
• Reason for return
• Photos (if item arrived damaged)
We will review your request within 24–48 hours.
Return Shipping
• Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
• We do not accept returns without contacting us first.
Refunds
• Once your return is received and inspected, your refund will be approved or rejected.
• Approved refunds are issued to the original payment method.
• Refunds may take 5–10 business days depending on your bank.
Order Cancellation
Orders can be cancelled within 2 hours of placing the order.
After processing begins, we cannot cancel the order.